Frequently Asked Questions

Q: I'm looking at replacing my detectors as per the new law with a combination CO/fire detector. Shouldn't CO alarms be closer to the floor? 

A: Combination smoke/CO alarms are acceptable and are commonly used today. They meet Ontario Fire Code requirements if they are installed according to the manufacturer’s instructions. The guidance you were given years ago about CO alarms being placed closer to the floor is outdated. Carbon monoxide mixes readily with air, so modern standards no longer require low placement. Most manufacturers recommend installing CO alarms (or combination units) at ceiling height or on the wall, similar to smoke alarms, depending on the model.

Key points to keep in mind:

• Install smoke alarms on every storey of the home and outside sleeping areas.
• Install CO alarms outside sleeping areas and on every storey if fuel burning appliances or an attached garage are present.
• Follow the manufacturer’s installation instructions for height and location, this is critical for compliance.

Combination units are a perfectly good option and often simplify installation and maintenance.

Q: Am I allowed to set off fireworks?

A: Please follow the city by-law on fireworks 

Q: I am from a lawyers office and looking for your Property Status Inquiry Form (Work Order)

A: Click here  

Q: I would like a fire in my back yard, am I allowed?

A: We have a page dedicated to burn permits to help, along with a renters permission form if needed.

Q: I rent and I have fire safety concerns that are not being addressed, what do I do?

A: Always know your rights as a renter. If you would like a Fire Prevention Officer to address your concerns you will need to fill out a Request for Service Form

Q: I have questions about fire safety equipment.

A: Educating yourself and others fire safety equipment is great! We have some information found on our fire safety equipment page that covers smoke alarms, CO alarms and fire extingushiers! Including how many fire extinguishers are needed on your premises.

Q: Do you have a Hazardous Materials Team?

A: Yes! We have a team built of highly knowledgeable members that are a level 2 provincial Haz-Mat response team providing decontamination at hazardous materials incidents throughout the province.

Q: I bought an adapter to plug electrical in & it meets the rated requirements, is it safe?

A: Plugging multiple extension cords or power strips/blocks into each other—is a serious fire hazard. This practice can overload circuits, leading to overheating, electrical shorts, and even fires. Extension cords are designed for temporary use, not as permanent wiring solutions, and excessive use can cause wear and tear, increasing the risk of exposed wires and electrical failures. To reduce these risks, it’s safer to use a certified power bar with built-in surge protection. Power bars help distribute electricity safely and prevent voltage spikes from damaging electronics. It’s also crucial to ensure that all electrical devices, including power bars and extension cords, are certified to recognized safety standards like CAN/ULC (Underwriters Laboratories of Canada). Certification ensures that the product has been tested for fire resistance, electrical safety, and durability, reducing the likelihood of malfunctions that could lead to dangerous situations. Using properly certified equipment helps protect both people and property from electrical hazards.